Shipping Policy

New Zealand

• Orders are dispatched from Auckland, New Zealand.
• In-stock orders are typically dispatched within 1–3 business days.
• Pre-order items will be dispatched once they arrive at our warehouse. Estimated 2-3 weeks.
• If your order contains both in-stock and pre-order items, your order will be shipped together once all items are available unless split shipping has been arranged.

Australia

We are pleased to offer tracked shipping to Australia.

• Orders are shipped from Auckland, New Zealand.
• Delivery estimates begin after your order has been dispatched.
• Estimated delivery is generally 5–15 business days, although customs processing and local courier delays may occasionally extend this timeframe.
• Preorder items may require extra 5-10 business days.
• Tracking information will be provided once your order has been shipped.

Shipping Charges

Shipping costs are calculated at checkout based on the weight and destination of your order.

Customs & Import Charges

International orders may be subject to customs inspections or import requirements by the destination country. Any applicable duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Lost or Delayed Parcels

Once a parcel has been handed to the shipping carrier, delivery is outside our direct control. If your parcel is significantly delayed, please contact us and we will assist in opening an investigation with the carrier.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If a parcel is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs to resend the parcel.

Refund & Returns Policy

We want you to be happy with your purchase.

Change of Mind

Due to the collectible nature of our products, we do not accept returns for change of mind once an order has been dispatched.

Damaged or Incorrect Items

If you receive an incorrect or damaged item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Clear photos of the product
• Photos of the packaging and shipping label

We will work with you to provide a suitable resolution, which may include a replacement, partial refund, or full refund where appropriate.

Pre-Orders

Pre-order items may arrive later than the estimated date due to manufacturer, shipping, or customs delays. These estimated dates are provided as a guide only.

International Returns

If a return is approved for reasons other than an error on our part, the customer is responsible for return shipping costs.

Refund Processing

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.